Frequently asked questions

Frequently asked questions from Job Seekers

Easy, come in and see us or send us your details via the get in touch box at the lower-right corner of your screen

No – Just come in and see us at any of our Branches between 7am and 3pm, Monday to Friday.

You will need Photo Id (Passport if not born in NZ), your IRD Number and a valid Bank Account Number. If you have a CV or work qualifications like a Forklift Licence then bring that in too. Please note, we cannot accept an 18+ Card.

At Coverstaff we pride ourselves on being responsive to both our Candidates and our Clients, once you complete your registration process (can take up to 90 Mins) in our office we will start searching for a suitable job for you straight away. If we can complete the references in time you can literally start the next day.

Nada, Zippo, big fat doughnut. Or any other way you can think of saying nothing.

No – if you register with Coverstaff and we find you work then you will be a Casual employee of Coverstaff Recruitment.

Yes – as a Casual Employee of Coverstaff once you have reached your six-month anniversary with regular work you will have these entitlements.

Please call your local office, this number is answered 24 Hours a day, Seven days a Week, 365 days a year.

Thursday – Coverstaff Recruitment operates a Monday to Sunday pay week. Therefore, if we have your timesheet, you will get paid on Thursday for all work you have completed the previous week (Mon-Sun).

We have different arrangements with our Clients, but it is your responsibility to make sure you complete the correct process for the job you’ve been assigned. If in doubt, please find out.

Yes – Although you do not need your own transport you will need to have a reliable means of getting to work by yourself. We do not offer a pick up / drop off service as many of our temporary assignments can transition to full time and as such we need to be sure you can get yourself to work if this happens.

As we have so many different roles we also have a wide variety of Pay Rates. The Pay Rate for each role will be discussed when you are offered the role. If you are currently on an assignment and need clarification, please call your branch and they will provide this to you again.

Please contact us immediately. Call the office or Text us on 021 2 SAFETY.

Frequently asked questions from Clients

We make this easy! Start now by talking to us via LiveChat – located on the bottom of the screen or give your closest branch a call and one of our team will respond immediately. If you have the time, we can arrange a visit that day so we can see the work, discuss the Health & Safety requirements and set up your account within hours.

As a large industrial recruitment business, we have a significant Candidate pool with a wide range of skills. We have experienced candidates available for both short or long term assignments in:
• Unskilled & Skilled Labour
• Food Manufacturing
• Warehousing & Logistics
• Production & Manufacturing
• Traffic Control and Maintenance (OSM)
• Engineering & Trades
• Administration

We’ve got Auckland covered! With branches in South Auckland, North Shore, West Auckland, and Onehunga.

Although we can’t give you a cost before speaking to you in detail about the roles you require our help with, we will quickly be able to provide this cost to you once we have taken the brief.

No – At Coverstaff we value open and transparent billing so once we have agreed the Charge Rate there will be no additional costs to you or your business.

We have a vast range of Induction and Training practices at Coverstaff, ranging from onsite inductions we have developed through to paper-based inductions executed at our offices. We can tailor an induction for your business that conveys the relevant H & S information, work rules and practices for your site or work with you to execute your induction. This process provides us the opportunity to ensure our Candidates can keep themselves safe, know your processes and we can assess their numeracy & literacy skills to ensure they meet your needs.

No – All our staff are Casual employees of Coverstaff Recruitment, this way we ensure we look after our team so they can concentrate on looking after you and your business.

At Coverstaff we operate a Monday – Sunday work week and pay our Candidates (In-full!) on the following Thursday. To achieve this, we ask our Clients to have authorised our Candidates Timesheets by 1pm on a Monday. We understand that all our Clients are different so will establish a process that can meet both of our needs. Please see our Resources section if you want to download a timesheet now.  For invoice queries please email

No! – We love competition and will happily compete against any pre-existing provider you have. This way, you get the benefit of multiple agencies fighting for your business, which ultimately can only be positive for your operation.

We are proud to have a very diverse stable of Clients, ranging from small Kiwi start-up business, to well-known blue chip NZ business and Multinational conglomerates. Please see our Testimonials to get first-hand feedback from our Clients.

Yes – with a vast arrange of Candidates we are well positioned to provide your business with a permanent recruitment service.

Can’t find your answer? Talk to us!